Support

Can I cancel the subscription anytime?

Yes, you can cancel the subscription anytime you want, once cancelled your card won’t be charged anymore and you will still have access to the remaining subscription period. You can cancel your subscription yourself from your SourceCAD account section.

Can I get a refund if I am not satisfied?

Sure you can, if we fail to meet your expectation we will give you a 100% refund no questions asked, check the refund policy here.

How long will I have access to the courses?

If you subscribe for a monthly subscription then you will have the access to all the courses for one month and if you subscribe for an annual subscription you will have access to all the courses for one year.

If you are free subscriber your access to limited course videos will remain active forever.

After finishing the course, if I cancel my subscription, can I still watch the videos?

After finishing the course, if you cancel the subscription, then you can watch the videos till your subscription period ends. After the end of the remaining subscription period, you won't be able to watch the videos again.

You can get the subscription again to unlock all the videos and your course progress data and certificates will remain saved even after you have cancelled the subscription.

Can I download the certificate of the course I have already finished after canceling my subscription?

If you have finished a course, then you can download it's certificate immediately, and the certificate will remain linked to your account forever even after you cancel the subscription.

But to download the certificate, you need to have an active subscription. If your subscription has already ended, then you can reactivate it to download the certificate again.

Can I get lifetime access to any course?

If you want a specific course and don’t want access to the entire SourceCAD library, you can get lifetime access to that course from Udemy. Here is our complete list of courses available with lifetime access from Udemy.

General Questions

Will I get a certificate after finishing the courses?

Yes after finishing every course 100% you will get a signed and verifiable certificate of completion from SourceCAD. Anyone can verify the authenticity of your certificate using QR code or Certificate number using our certificate verification tool. You can add these certificates to your LinkedIn profile and CV.

Do you offer discounts for schools, colleges, or teams?

Yes, we offer discounts for schools, colleges and teams with a batch size of 5 or more, schedule your free demo here.

Where can I get support?

For subject matter questions, you can reach the instructor in the Q&A area. For your account related questions you can reach out to us on this support page using the contact form. Our typical response time is within 24 hours but we usually answer faster than that.

Can I download the course videos?

No, our videos are stream only and you can watch the videos on our website or mobile device but the download is not allowed. You can however download lesson files and PDF eBooks that are provided with the courses.

If a person enrolls in your course, would he qualify for a student license of software?

Only a “Brick and mortar” school or college ID is valid for a student license from Autodesk and other software vendors, so enrolling in SourceCAD courses won’t guarantee a student license of the software.

We will however help you get the free or cheaper student version of the software if it is available from the vendor.

Can I try a demo of SourceCAD for my team?

Sure you can, for a team size of 5 or more we offer team discounts, just share your requirements here and we will get back to you with your free demo.

Can I share my SourceCAD account with someone else?

No, every subscription is meant for one user only; using one account for more than one user may lead to account suspension. If you want to train five or more people in your organization, let us know, and we will offer you a bulk discount.

Video looks blurred and/or buffers when playing

SourceCAD videos are all recorded in 1920x1080 PX high definition, and by default, they look clear even on large screens. But sometimes, due to slower internet speed, the video player adjusts its quality to 720px or 480px, which may look pixelated.

You can change the video quality to 1080px (the maximum quality preset) by selecting the quality setting from the gear icon on the bottom right corner of the video player.

Do I need to add credit card or payment information for the free access?

No, payment information is not required for signing up, you can simply signup using your email and start learning right away with free content.

Can I get a tax receipt for my purchase as well?

Sure, we will send a payment receipt with tax, discounts and other deductions mentioned in it. If you need a payment receipt for your company let us know and we will also provide that.